Here are some of the more commonly asked questions we receive.

Q. How do I make an order?

A. Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items. We also have a bank transfer option, which will take longer as we have to wait for the payment too clear, please follow the instructions in the checkout cart and email.

Q. How do I pay for my order? Is it safe to use my credit card?

A. When you checkout you are directed to Shopify secure payment gateway where you can enter your details safely. You can also now select if you would like to pay by bank account transfer if you do not have a credit card. 

Q. How much does shipping cost?

A. Checkout has all the delivery options currently available including our standard north and south island rates of $9.90. Rural deliveries come at an extra cost listed currently at $13.90 North Island & $14.90 South. We also offer free shipping for orders over $249+ and a special Raglan rate, within the township for $5. 

Q. What if my order is wrong, lost or damaged?

A. We will always do our best to make sure our customers are happy. Please see check out our Terms, or contact us to discuss any problems directly. Please email us at as we treat every enquiry different, depending on the situation.

Q. How long will my order take to arrive?

A. Orders will arrive between 3-14 days depending on the delivery option you choose and the day you ordered. (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will not arrive before Monday on.) We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 7 days before contacting us about your order. Rural packages usually take 1 extra day. To see our shipping rates and options please go here.

Q. Payment Options

A. On checkout you can either opt to pay by credit card (including Visa, Mastercard and American Express.) Credit card transactions are processed immediately and in most cases your order will be shipped on the same or next working day. (No orders are sent or delivered on weekends.) Please make sure you select the correct shipping option, if you are rural and choose standard we will require you to pay the shipping difference into our bank account before we can send your parcel.

Q. What is herbal medicine?

A. Herbs and plants were our first medicines and food, and predate recorded history. Herbal medicine is the oldest and still the most widely used system of medicine in the world today. This medicine is made exclusively from plants and is used in all societies and cultures. Using plants as medicine provides significant advantages for treating many conditions. The therapeutic activity of a plant is due to its complex chemical nature with different parts of the plant providing certain therapeutic effects.

Q. How do I make a consultation or follow up booking?

Go here: BOOK NOW

Q. Is herbal medicine backed by science?

A. Herbal medicine is increasingly being validated by scientific investigation. Modern science seeks to understand the active chemistry of medicinal herbs, and to confirm their safety and efficacy by clinical trials. Many modern pharmaceuticals have been modelled on or derived from chemicals found in plants. An example is the heart medication digoxin, derived from foxglove (Digitalis purpurea)

Q. What can herbal medicine treat?

A. Herbal Medicine can treat almost any condition, both acute and chronic, that patients might take to their doctor, e.g. skin and circulatory problems, digestive and gynaecological disorders etc.

Q. What is a medical herbalist?

A. A Medical Herbalist is a practitioner highly trained in the philosophies, principles and practice of western herbal medicine and medical science, who takes a holistic view towards health and illness and who will assess you as a person not a disease They prescribe and dispense plant medicines in a safe and effective manner, seeking to treat the underlying cause of the problem, while acknowledging the body’s innate ability to heal itself. They aim to prevent illness and restore health by providing dietary and lifestyle advice.

Q. What is the NZAMH?

A. The NZAMH is the professional body for Medical Herbalists in N.Z. It maintains a register of Medical Herbalists of skill and repute, fosters a uniformly high standard for the teaching of herbal medicine, ensures ongoing professional education for members and promotes herbal medicine to the public and other health professionals.

Q. What are the benefits of consulting a NZAMH accredited medical herbalist?

A. It is your guarantee that a practitioner is fully qualified to practice herbal medicine, abides by a professional code of ethics, and maintains continuing professional education. Accreditation by the New Zealand Association of Medical Herbalists is your guarantee that a practitioner is fully qualified to practice herbal medicine. They will have the letters MNZAMH after their name, and may use the title "Registered Medical Herbalist".

Q. What to expect when consulting a registered medical herbalist.

A. A comprehensive consultation which includes a detailed case history taking at least an hour for your first appointment. Individually prescribed herbal medication with clear dosage instructions. Learning through discussion how you play an active role in the healing process, and through this process, further your understanding of the importance of diet and lifestyle and how they influence health and well being. Confidentiality and Professionalism, offered according to a strict code of ethics.

Q. How long does treatment take?

A. Treatment can depend completely on the individual and their condition, ranging from days to months.. Both chronic and acute problems may be amenable to treatment with herbal medicine.

Q. Is herbal medicine safe?

A. Herbal medicine is very safe and effective when taken as prescribed by a fully qualified Medical Herbalist. Self-medication of herbal remedies is not recommended. If you are taking any other medication or drugs it is important to tell your Medical Herbalist.

For professional and confidential health care in your area contact your local NZAMH accredited Medical Herbalist

If we have not answered your question above, please feel free to contact us