FAQ
Ordering and Delivery
How do I place an order?
Click the product you want, add it to your cart, change quantities if needed, then click checkout. You can pay by credit card or bank transfer.
How do I pay, and is it safe to use my credit card?
Checkout uses Shopify's secure payment gateway, so your details are entered safely. We accept Visa, Mastercard and American Express. Card payments are processed immediately, and most orders ship the same or next working day. Bank transfer is also available if you don't have a credit card, but your order is held until the payment clears. Please select the correct shipping option at checkout. If you are rural and choose standard shipping, we will ask you to pay the difference before we send your parcel.
How much does shipping cost?
Standard shipping is $9.90 to the North Island and $10.90 to the South Island. Rural delivery is $13.90 North Island and $15.90 South Island. Raglan township orders ship for $5. All options are listed at checkout.
Do you offer free shipping?
Yes. Orders over $249 ship free within New Zealand.
Do you ship across New Zealand?
Yes. Our herbal teas, tonics, creams, supplements and other shelf stable products ship anywhere in New Zealand.
Do you ship overseas?
Yes, please get in touch at hello@raglanherbaldispensary.nz for a freight quote.
How long will my order take to arrive?
Orders arrive in 3 to 7days depending on your delivery option and the day you order. There are no weekend courier runs, so an order placed on Thursday night or Friday will not arrive before Monday. Rural parcels usually take one extra day. Please check your track and trace first, and give your parcel 7 days before contacting us.
What if my order is wrong, lost or damaged?
We will always do our best to make sure you are happy. Please email hello@raglanherbaldispensary.nz and see our Terms. We look at every enquiry individually.
Can I buy fresh produce, artisan food or plants online?
No. Fresh produce, artisan food, plants, and frozen and chilled goods are available in store only at 6 Wallis Street, Raglan.
Can I reorder from home after buying in store or having a consultation?
Yes. Teas, tonics, creams and supplements can be reordered through our online store and delivered anywhere in New Zealand.
Do you offer bundles or starter kits?
We offer curated sets such as detox, skin and immune sets that bring together products that work well together, often at a better price than buying separately.
Can I set up a repeat order for teas and tonics?
You can subscribe to your regular teas and tonics at the interval that suits you, and pause or cancel anytime after the minimum 3 purchases have been fulfilled. .
Do you sell gift vouchers?
Yes. Gift vouchers are available online and in store.
What is your returns policy?
Please view here
How do I leave a review?
You can review any product on its page, or leave a review on our Google listing or Facebook page. We value your feedback.
Visiting Raglan Herbal Dispensary
Where can I buy organic vegetables and fresh produce in Raglan?
Raglan Herbal Dispensary at 6 Wallis Street stocks organic and spray free fresh produce, artisan food and pantry goods in store. This range is not sold on our website.
Is there a health food store in Raglan?
Yes. Raglan Herbal Dispensary has been Raglan's natural health store since 1996, offering herbal medicine, supplements, organic food and naturopathic advice.
What are your opening hours?
We are open 7 days a week from 9am to 5pm at 6 Wallis Street, Raglan, everyday except Christmas Day, however please check our Google listing before a long trip.
Is there parking near the store?
Yes, right outside
Do you sell plants in store?
Yes. We stock a selection of plants alongside our organic food and herbal range, available in store only.
Do you sell frozen and chilled organic food in Raglan?
Yes. Our Raglan store carries frozen and chilled organic and artisan food, available in store only.
I'm visiting Raglan. What should I get at Raglan Herbal Dispensary?
Visitors enjoy our handcrafted herbal teas, balms and creams, fresh juices and smoothies, organic and artisan food and produce, and NZ native products such as kawakawa. Our team can suggest something to suit your plans.
How do I find out what is fresh this week?
We share new arrivals on Instagram and Facebook each week. Join our email list for a weekly update.
Do you hold events, tastings or workshops?
Yes, we run occasional tastings, naturopath talks and seasonal workshops. Follow our Facebook page or join our email list to hear first.
Do you have a loyalty or rewards programme?
Yes, both and instore and online loyalty programme.
About Herbal Medicine
What is herbal medicine?
Herbs and plants were our first medicines and foods, and predate recorded history. Herbal medicine is made from plants and is used in cultures around the world. The therapeutic activity of a plant comes from its complex chemistry, with different parts of the plant offering different effects.
Is herbal medicine backed by science?
Research into herbal medicine continues to grow. Modern science studies the active chemistry of medicinal plants, and many pharmaceuticals were modelled on or derived from plant compounds. One example is the heart medication digoxin, derived from foxglove (Digitalis purpurea).
What can herbal medicine help with?
Medical herbalists support people with a wide range of acute and long term concerns, including skin, circulation, digestion and women's health. Herbal medicine does not replace medical care. See your doctor for urgent or serious symptoms.
Is herbal medicine safe?
Herbal medicine is generally well tolerated when prescribed by a qualified practitioner who knows your health history and medications. Self prescribing is not recommended. If you take any medication, tell your practitioner.
Can I take herbs with my medication?
Some herbs interact with medication. Never stop prescribed medication without speaking to your doctor, and tell us everything you take so we can recommend herbs and supplements that suit you.
Are herbs safe in pregnancy or for children?
Some herbs and doses are not suitable in pregnancy, while breastfeeding or for children. Please speak to a naturopath or your doctor first.
Practitioners and NMHNZ
What is a naturopath?
A naturopath is a practitioner trained in naturopathic medicine, an approach that supports the body’s own ability to heal using natural therapies. They look at the whole person rather than just a set of symptoms, exploring your health history, diet, lifestyle and stress levels to find what may be sitting behind your concerns. Your plan may include herbal medicine, nutrition, supplements and practical lifestyle changes.
What is a medical herbalist?
A medical herbalist is a practitioner trained in the principles and practice of Western herbal medicine and medical science. They take a holistic view, assessing you as a whole person rather than a disease. They prescribe and dispense plant medicines safely, aim to address the underlying cause, and give dietary and lifestyle advice to help prevent illness and restore health.
Are your practitioners naturopaths or medical herbalists?
Both. Everyone on our team is qualified as a naturopath and a medical herbalist, so your care can draw on herbal medicine, nutrition and lifestyle support together. Your first consultation runs for 60 minutes and is available in person, by phone, or online.
What is NMHNZ?
Naturopaths and Medical Herbalists of New Zealand (NMHNZ) is New Zealand’s largest naturopathic association. It aims to make naturopathy visible and accessible for all New Zealanders, and gives the public a way to find qualified, professional practitioners through its Find a Naturopath directory. Members keep their skills current through ongoing professional education and hold a current first aid certificate.
Are your practitioners registered with NMHNZ?
Yes. Our practitioners are registered with NMHNZ, so you can feel confident you are in qualified hands.
What are the benefits of seeing an NMHNZ registered practitioner?
Registration gives you confidence that your practitioner has completed the required training, which in New Zealand is a three year programme now offered as a Bachelor of Natural Medicine. It also means they keep learning through regular professional education, follow their association’s standards and hold a current first aid certificate.
Consultations
How do I book a consultation or follow up?
Click BOOK NOW.
What should I expect in a consultation?
Your first appointment takes at least an hour and includes a detailed case history. You receive individually prescribed herbal medicine with clear dosage instructions, and discuss how diet and lifestyle influence your health and how you can take an active role in your care. Your information is kept confidential under a strict code of ethics.
How long does treatment take?
It depends on the individual and the condition, ranging from days to months. Both acute and long term concerns may respond to herbal medicine.
Do you offer a free consult?
Yes. Our free 15 minute consult is a short conversation to help you work out where to start and whether a full consultation would suit you.
Should I book in person or online?
Both give you the same quality of advice. In person suits you if you are in Raglan. Online suits you anywhere in New Zealand, and your recommended products can be posted to you.
Do you help with perimenopause and menopause?
Yes. Our practitioners support women through perimenopause and menopause with personalised herbal and nutritional advice, including sleep, mood, energy and hormone balance.
Can you help with hay fever, immunity, sleep and stress?
Yes. Traditional herbs such as nettle, chamomile and lemon balm are commonly used for seasonal, sleep and stress support, and results vary from person to person. A consult helps us tailor a plan to you.
Teas, Creams and Supplements
What is the difference between a herbal tea and a herbal tonic?
A herbal tea is dried herbs steeped in hot water for gentle everyday use. A herbal tonic is a concentrated liquid extract taken in small doses, usually blended for a specific purpose. Because tonics are stronger, ask one of our practitioners which suits you.
What herbal teas do you sell?
We sell single herb teas, signature blends, green and black teas, and NZ native teas such as kawakawa, in store and online.
Are your herbal teas organic?
Most of our teas are organic, and are labelled organic.
What creams and balms do you make?
We handcraft therapeutic creams, ointments, balms and botanical skincare in small batches at our Raglan dispensary, including our wild yam cream.
Are your creams suitable for sensitive skin?
Many people with sensitive skin use botanical creams, but everyone reacts differently. Patch test first, and ask our team if you are unsure.
What are practitioner only supplements?
These are professional grade products usually supplied through qualified practitioners rather than general retail shops. We stock a range from trusted practitioner brands such as Mediherb, Orthoplex, Eagle, Pure Encapsulations, Microbiome labs, Rnlabs and many more.
Can I buy practitioner supplements online?
Yes. A range is available through our online store and shipped across New Zealand. Some products are best chosen with advice, so our team can help.
Do I need a consultation to buy supplements?
Yes. To purchase our practitioner only supplements, you will need to either book a complimentary consultation with one of our practitioners or provide a current script from your existing naturopath. This helps us make sure you receive the right product, dose and combination for you, especially if you take medication. Our everyday wellbeing products, teas, skincare and wholefoods can be purchased without a consultation.
Do you stock NZ native products?
Yes, we have our Kawakawa and Manuka ointment, kawakawa tea and NZ Native Elixir. Plus many more
"Our advice is general information and does not replace medical care. Speak to your doctor or a qualified practitioner before changing medication or starting new herbs. If we have not answered your question, please contact us at hello@raglanherbaldispensary.nz."